Refund and Returns Policy

Return and Refund Policy

Last Updated: 2026 02 27

1. Overview

Thank you for shopping with 3B Outpost. We want you to be completely satisfied with your purchase. Because all of our products are custom-made to order through print-on-demand production, our return and refund policies differ from those of traditional retail stores. Please read this policy carefully before placing your order.

Our products are manufactured by two print-on-demand fulfillment partners: Printful and Apliiq. Because these items are individually produced after you place your order, we are unable to accept returns or exchanges for reasons such as change of mind, incorrect size selection, or color preference. However, we stand behind the quality of every item we sell and will make things right if something arrives damaged, defective, or materially different from what was described.

2. Made-to-Order Products

All products sold through 3B Outpost are custom printed, embroidered, or otherwise produced on demand specifically for your order. No two items are identical, and production begins shortly after your order is confirmed. For this reason:

  • We do not accept returns for buyer’s remorse, change of mind, or personal preference.
  • We do not accept exchanges for size, color, or style changes.
  • We cannot cancel orders once production has begun.

We strongly encourage you to review all product descriptions, sizing charts, and images carefully before completing your purchase. Sizing information is available on each product page, and we recommend measuring yourself and comparing your measurements against the provided charts to ensure the best fit.

3. Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged during shipping, or materially different from what was described on our website, we will resolve the issue promptly at no additional cost to you.

3.1 What Qualifies

  • Printing errors, including misprints, smudges, faded or misaligned graphics, or incorrect designs.
  • Embroidery defects, including incorrect thread colors (unless custom color matching was not purchased), misaligned embroidery, or thread breakage.
  • Fabric or garment defects, such as holes, tears, stains, or significant irregularities in the blank garment.
  • Shipping damage, including items that arrive torn, crushed, water-damaged, or otherwise compromised during transit.
  • Wrong item received, including incorrect size, color, or product entirely.

3.2 What Does Not Qualify

  • Slight color variations between your screen display and the actual printed product. Monitor settings, screen calibrations, and display technology can cause colors to appear differently on screen versus on the physical product. The image you see on your computer may vary from the product you receive.
  • Minor variations inherent in the print-on-demand manufacturing process (e.g., slight differences in print placement within normal tolerances).
  • Items that have been worn, washed, altered, or damaged after delivery.
  • Dissatisfaction with sizing when the product matches the published size chart measurements.
  • Buyer’s remorse or change of mind after the product has been produced.

4. How to Report an Issue

If you believe you received a defective, damaged, or incorrect item, please contact us as soon as possible. To help us resolve your issue quickly, please provide the following:

  • Your order number.
  • A clear description of the issue.
  • Photographs that clearly show the defect, damage, or error. Please include close-up photos of the problem area as well as a full photo of the item.
  • If applicable, a photo of the shipping packaging showing damage.

Contact us: through the contact form on our website.

Important Deadline: All claims for defective, damaged, or incorrect items must be submitted within 30 days of the delivery date. Claims submitted after 30 days may not be eligible for resolution. If your package has not arrived, you must report it within 30 days of the estimated delivery date.

5. Resolution Options

Once we receive your claim with supporting documentation, we will review it and respond within [3–5] business days. If your claim is approved, we will offer one of the following resolutions at our discretion:

5.1 Replacement (Reprint/Remake)

Once a claim is approved, we will produce and ship a replacement item to you at no charge. This is our preferred resolution for printing, embroidery, or manufacturing defects.

5.2 Refund

In cases where a replacement is not feasible or preferred, we will issue a full or partial refund to your original payment method. Refunds typically take 5–10 business days to appear on your statement after processing, depending on your financial institution.

5.3 Store Credit

Where appropriate, we may offer store credit for the full value of the affected item, which can be used toward any future purchase.

6. Lost or Undelivered Packages

If your order has not arrived within the estimated delivery window:

  • First, check your tracking information for the latest status update. Packages may occasionally show as delivered before they actually arrive, or may be left in an unexpected location.
  • If the tracking shows delivery but you have not received the package, please check with neighbors, building management, or your local post office.
  • If the package is confirmed lost, please contact us within 30 days of the estimated delivery date. We will work with our fulfillment partners to investigate and arrange a replacement or refund.

7. Returned-to-Sender Packages

If a package is returned to our fulfillment center due to an incorrect, incomplete, or undeliverable shipping address, or because the package was unclaimed, we will notify you by email. Our fulfillment partners hold returned packages for up to 30 days. During this period, we can arrange to reship the order to a corrected address. Please note:

  • Reshipment costs may apply and will be the customer’s responsibility.
  • If the returned package is not claimed within 30 days, it may be donated or disposed of and will no longer be eligible for reshipment or refund.

Tip: Please double-check your shipping address at checkout. You can verify that your city and ZIP code match using the USPS ZIP Code Lookup tool.

8. International Orders

For orders shipped outside the United States:

  • The recipient is the importer of record and is responsible for all import taxes, customs duties, and fees levied by the destination country.
  • We have no control over these charges and cannot predict their amount. Please contact your local customs office for further information.
  • Customs clearance procedures may cause delays beyond our original delivery estimates.
  • We are not responsible for packages that are held, delayed, damaged, or returned by customs authorities.
  • The same defect and damage policies described above apply to international orders, though resolution timelines may be longer.

9. Cancellations

Because our products are made to order, we are unable to guarantee order cancellations. If you need to cancel an order, please contact us immediately. If production has not yet begun, we will cancel the order and issue a full refund. Once production has started, the order cannot be cancelled.

10. Contact Information

If you have any questions about this Return and Refund Policy, please contact us: